As a co-operative bank, we are owned and operated by our members, which means we place their needs and interests at the forefront. Our focus is on delivering personalized services and driving community development.

Becoming a member is easy! Simply visit any of our branches with a valid ID and proof of address, or take advantage of our convenient doorstep service, where our team will assist you in completing the membership application process at your home or workplace.

We offer Fixed Deposit (FD) and savings accounts, designed to help you save and grow your wealth with competitive interest rates, tailored to align with your financial goals.

We offer a wide range of investment products, including Fixed Deposits and Savings accounts, as well as loan products such as Auto Loans, Gold Loans, Mortgage Loans, Business Loans, and Entrepreneurship Loans, all designed to meet the diverse financial needs of both individuals and businesses.

You can easily apply for a Fixed Deposit or Savings account by visiting any of our branches with the required documents, including a valid ID and proof of address. For added convenience, we also offer a doorstep service, where our team can assist you with the application process at your home or workplace. Our staff will provide personalized guidance to help you choose the account option that best aligns with your financial goals.

You can apply for a loan by visiting any of our branches with the required documents, including proof of income, identification, and collateral (if applicable). For your convenience, we also offer a doorstep service, where our team can assist you with the application process at your preferred location. Additionally, our personalized service ensures that we guide you through every step of the loan process, providing the best solutions tailored to your needs.

Our branches are strategically located in Colombo, Gampaha, Ja-Ela, Wennappuwa, Nuwara Eliya, and Siyambalanduwa. For detailed addresses and contact information, please visit our Branches page.

You can reach our customer service team by phone, email, or by visiting any of our branches. Our dedicated team is ready to assist you with any inquiries or concerns. For contact details, please visit our Contact Us page.

No, visiting a Citizens Bank branch is not required to make payments. Customers can conveniently repay their Citizens Bank financial facilities through People’s Bank, offering multiple easy payment options for your convenience.

Our branches are open from Monday to Friday, 9:00 AM to 5:00 PM, and are closed on weekends and Mercantile holidays. Please feel free to visit us during these hours for any services.